T-Mobile CEO calls Binge On critics “Jerks” during foul mouthed 3 minute video rant

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This Morning the CEO of T-Mobile released a 3 min videos in response to increasing criticism of how the company is handling data through it’s BingeOn program which it claims provides customers with ‘Unlimited Data’.

 

“…We give customers more choices and these jerks are complaining, who the hell do they think they are?” — John Legere

 

 

 

During the nearly 4 min rant which was posted on twitter and the company’s blog, he dismissed claims of throttling made by Google, The EFF and others as “Bullsh*t” and made vague claims to being a victim of “Groups out there” and “The big guy’s agenda” which is interesting considering that he recently tweeted a photo of his company’s chief lobbyist Kathleen Ham posing in a photo with FCC commissioner Jessica Rosenworcel, both were wearing T-Mobile’s trademarked magenta.

 

The interesting part of the press release is where he claims others are playing semantics while it appears hes doing the very same thing

“There are people out there saying we’re “throttling.” They’re playing semantics! Binge On does NOT permanently slow down data nor remove customer control. “T-Mobile Press Release

While he doesn’t categorically deny slowing it down his customers’ connections which could violate the FCC’s net neutrality rules, he added that they don’t do it “permanently”.

So far he’s ignored numerous questions from me about the Tweet, BingeOn and throttling YouTube videos (which isnt a BingeOn partner) but he promised to hold a #AskJohn Q&A session later today at 12PM PT/3PM ET.

You can read my previous article about T-Mobile and BingeOn below:

FCC commissioner poses with T-Mobile lobbist at CES amid calls for investigation into ‘BingeOn’ and net neutrality practices

 

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FCC commissioner poses with T-Mobile lobbist at CES amid calls for investigation into ‘BingeOn’ and net neutrality practices

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Earlier today T-Mobile’s CEO John Legere tweeted a photo of FCC commissioner Jessica Rosenworcel wearing a magenta jacket posing with T-Mobile’s chief lobbyist Kathleen Ham who was also wearing a magenta Jacket which is T-Mobile’s trademarked color.

Interesting enough a federal judge recently ruled in T-Mobile favor and against AT&T and ordered the telecom giant stop using the color magenta or better yet Pantone 676C over fears that it might cause consumers to confuse the two companies.

So, was this just an unfortunate coincidence or a show of solidarity on the FCC commissioner’s part?

At this point so much is unknown but it does bring into question why the CEO of T-Mobile would find it necessary to tweet a photo of his chief lobbyist posing with a FCC commissioner on the heels of the Electronic Frontier Foundation (EFF) ‘blasting’ the company over its practices with ‘Binge-On’ and calling for an FCC investigation over possible violations of the agency’s recent net neutrality rulings.

(BBC) In tests, the EFF found video download speeds were slower when Binge On was enabled

 

The EFF isn’t the only group accusing the telecom giant of scrupulous business practices when it comes to BingeOn which T-Mobile claims its offering ‘unlimited’ bandwidth to users on Hulu, NetFlix, HBO, Ustream, ESPN and others.

Recently Google accused the T-Mobile of throttling it’s parent company YouTube’s videos and lowering their resolution, even though Google/YouTube doesn’t agreement with T-Mobile and is not included with the Binge On lineup.

In response, an unnamed T-Mobile rep told DSLReports that “Using the term ‘throttle’ is misleading,”, the rep went on to say that they are ‘optimizing’ videos for mobile devices.

“We aren’t slowing down YouTube or any other site. In fact, because video is optimized for mobile devices, streaming from these sites should be just as fast, if not faster than before. A better phrase is ‘mobile optimized’ or a less flattering ‘downgraded’ is also accurate.” — Unnamed T-Mobile Representative (DSLReports)

I did ask the CEO of T-Mobile and the FCC Commissioner via twitter to comment on our concerns about possible conflict of interest but so far they have not responded.

What remains to be seen is if T-Mobile is indeed violating the FCC’s net neutrality rules as articles by Consumerist, Slate and the BBC seem to suggest, if they will face any fines or other penalties from FCC.

Update (9:18PM): JohnLegere has since deleted his original tweet and re-posted it, we’ve updated the article to include the updated tweet.

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